Website privacy notice
What Life Care Systems collects when you contact us or visit this website, why, who sees it, how long we keep it, and how to use your rights.
This notice covers this website. Our mobile app has its own policy: app privacy policy. Also available in Bahasa Malaysia: Notis privasi laman web.
1. Who we are
Life Care Systems is run by Genesis Flex Sdn Bhd (company no. 201701033022), the company responsible for your personal data. Address: Unit 26-01-01, 26th floor, Centro, No.8, Kawasan 16, Jalan Batu Tiga Lama, 41300 Klang, Selangor, Malaysia.
2. What we collect
- If you ask for a demo or send us a message: your first and last name, email address, phone number, the name of your care home or centre, the number of residents, and your message.
- If you join the waitlist: your centre's name, whether it is registered and its registration number, the name, phone number and email address of the person we should contact, your website, and your locations.
- If you phone or email us, or use the WhatsApp link: your number or email address and what you tell us. A WhatsApp chat is run by Meta.
- Not on this website: residents' or staff records. Those are kept inside the Life Care Systems app, under its own policy.
- When you visit this website: Google Analytics records the pages you view, your clicks, your approximate location, and your browser and device. Google Fonts loads the website's text styles from Google, so your device contacts Google when a page opens. The contact page shows a Google Map, which Google may set cookies for.
- When you start filling in a form: Cloudflare Turnstile, a bot check, loads from Cloudflare to confirm that you are a person. Cloudflare receives technical information about your browser and device to tell people from bots.
We do not sell your personal data.
3. Why we use it
- To reply to you and arrange a demo.
- To keep a record so that someone can follow up.
- To see which pages help visitors and improve the site.
- To follow the law.
4. Emails
If you give us your email address on a form, we send you an automatic email to say we received your message. Our email is sent through Resend. We only send you other messages, such as news or updates, if you tell us you would like them. You can say STOP at any time and we will stop.
5. Who we share it with
Only as far as needed, and never sold:
- Our team: the staff who answer enquiries and run demos.
- Our service providers: Vercel (website hosting), Supabase (our records, in Singapore), Google (analytics, fonts and the map), Resend (email delivery), Cloudflare (bot check on forms) and Meta (WhatsApp).
- Government bodies, when the law requires it.
- Professional advisers, under confidentiality.
6. Outside Malaysia
Our records are stored in a database in Singapore. Google, Vercel, Resend, Cloudflare and Meta also handle data outside Malaysia. By using this website or filling in a form you agree that your personal data may be handled in Singapore and in other countries where these providers work.
7. How long we keep it
We keep enquiries and waitlist sign-ups for 2 years from the date you contact us, and website analytics for 14 months. After that we delete the data or make it anonymous.
8. How we protect it
Access is limited to the people who need it, and data is sent over encrypted connections.
9. Your rights
You may ask to see your personal data, to correct it, to withdraw your consent, to ask us to stop using it for a purpose, and, where the law gives you the right, to have a copy of it sent to you or to another organisation. Write to hello@lifecaresystems.com.my or call +6012-321 0457. We reply within 21 days.
10. Cookies
Google Analytics set cookies to count visits, and the Google Map on the contact page may set its own. A notice at the bottom of the page tells you about this the first time you visit. You can also block cookies in your browser settings.
11. Children
This website is not meant for people under 18. If you think a child has given us personal data, tell us and we will delete it.
12. Data protection contact
Our data protection contact is Lyndon, Genesis Flex Sdn Bhd. Write to hello@lifecaresystems.com.my or call +6012-321 0457.
13. Changes
If we change this notice we will put the new version here and change the date at the top.